Survey logo
2017 NEW Spa Survey
  Page 1 of 1  

 
1.
How would you rate your overall experience*
 
 
 
 
2.
How would you describe your opinion of the Colour Scheme inside Coral? (ie. green & orange hallways etc.)*
 
 
 
 
 
3.
How would you describe your opinion of the decor inside the treatment rooms at Coral? (ie. bedding, wall art, chairs etc.)*
 
 
 
 
 
4.
How would you describe your opinion of the Decor in the hallways & lobby at Coral? (ie. paintings, plants, wall art etc.)*
 
 
 
 
 
5.
*
 
 
 
 
6.
While booking your appointment, did your guest services associate offer you any upgrades for the service you were booking, or options of additional services you could book?*
 
 
 
 
 
7.
Did you add an additional treatment(s) or modify your booking based on their suggestion?*
 
 
 
 
 
8.
When you called to book your appointment?*
 
     
Did you feel you were placed on hold too long?    
Was the person you spoke to polite and professional?    
Was the person you spoke with knowledgeable, or did they forward you to a person better suited to answer your questions?    
 
 
 
9.
Did you feel that you were warmly greeted when you arrived for your appointment?*
 
 
 
 
 
10.
Did your service provider begin your appointment on time?*
 
 
 
 
 
11.
Did your service provider ask you about your concerns prior or during your treatment?*
 
 
 
 
12.
Did your service provider?*
 
     
Act Professionally?    
Make you feel at home?    
Engage in too much conversation?    
Engage in too little conversation?    
 
 
 
13.
After your appointment did your service provider recommend the appropriate date and time for the next appointment?*
 
 
 
 
 
14.
*
 
 
 
 
15.
After your appointment did your service provider recommend the appropriate home care based on your concerns?*
 
 
 
 
 
16.
Were you notified that you will receive a followup from your service provider 2 weeks after your service, so your provider will see if had any questions or concerns about your service and/or retail products that were purchased?*
 
 
 
 
 
17.
Did you feel that the check out process after your treatment was quick and efficient?*
 
 
 
 
 
18.

 
 
 
  Done